Frequently Asked Questions

1) I can't login to the E-Practice Record. It keeps saying "Sorry, wrong username and/or password."

2) I can't login to the E-Practice Record. It says "Sorry, E-Practice Record has not been activated. Please contact your director."

3) I am absolutely sure that I have the correct username and password, but it still won't let me in!

4) When I try to submit a password reset request, I receive the message "ERROR! No records found matching your email address." What can I do?

5) After entering my email address into the password reset request form, it says "Password Reset Successful! Please check your email for your new password." I check my email, but I haven't received a new password. What's wrong?

6) After successfully logging into  the E-Practice Recordô, I enter the information into the Submit an E-Practice Record form and click submit only to be sent back to the login page. Why is this?

7) My music director says that he/she has NOT received any E-Practice Records. I know that I have submitted them. Why hasn't he/she received them?

8) I'm still having trouble after reading through the FAQ's completely. What's the next step?


Answers

1) I can't login to the E-Practice Record. It keeps saying "Sorry, wrong username and/or password."

Causes:

Resolution:

2) I can't login to the E-Practice Record. It says "Sorry, E-Practice Record has not been activated. Please contact your director."

Causes:

Resolution


3) I am absolutely sure that I have the correct username and password, but it still won't let me in and I can't submit a Password Reset Request.

Causes:

Resolution:


4) When I try to submit a password reset request, I receive the message "ERROR! No records found matching your email address." What can I do?

Causes:

Resolution:


5) After entering my email address into the password reset request form, it says "Password Reset Successful! Please check your email for your new password." I check my email, but I haven't received a new password. What's wrong?

Causes:

Resolution:

 
6) After successfully logging into  the E-Practice Recordô, I enter the information into the Submit an E-Practice Record form and click submit only to be sent back to the login page. Why is this?

Causes:

Resolution:


7) My music director says that he/she has NOT received any E-Practice Records. I know that I have submitted them. Why hasn't he/she received them?

Causes:

Resolution:


8) I'm still having trouble after reading through the FAQ's completely. What's the next step?

Contact pcdudley@pcdudley.net with the following information:

Also, send an email to your music director.
 

 

The E-Practice Recordô was built and is maintained by
PCDudley Web Services, © 2014