• Make sure you have entered the username/password combination that you picked or that was assigned to you.

• None of the usernames or passwords can contain spaces, capital letters, or symbols (only dashes, underscores, and periods are permitted).

• Try to login again. If it doesn't work submit a Password Reset Request. (If it is at the beginning of the school year, the E-Practice Record might not be available yet.

2) I can't login to the E-Practice Record. It says "Sorry, E-Practice Record has not been activated. Please contact your director."

Causes:

• Your director has not sent the usernames to be entered into the system.

• Your director has not paid a prior bill for the E-Practice Record.

Resolution

• Contact your director immediately.

3) I am absolutely sure that I have the correct username and password, but it still won't let me in and I can't submit a Password Reset Request.

Causes:

• Your music director didn't supply an email address to the system.

• You are trying to login to the Example E-Practice Record.

• You are trying to login to another school's E-Practice Record.

• Passwords are case sensitive.

Resolution:

• Contact your music director for the correct username or password.

• Go to your music program's website and click on the link from there.

• Make sure you are typing your password in lowercase letters if this is your first time logging in. Otherwise, make sure you are typing the correct letters in uppercase and lowercase for your password if you have changed it.

4) When I try to submit a password reset request, I receive the message "ERROR! No records found matching your email address." What can I do?

Causes:

• Your music director may not have supplied the email address when the system was being set up.

• If you have logged in previously, you did not supply your email address to the system at the first login.

Resolution:

• Contact your music director for your password.

• After receiving your password and successfully logged in, enter in your email address immediately.

5) After entering my email address into the password reset request form, it says "Password Reset Successful! Please check your email for your new password." I check my email, but I haven't received a new password. What's wrong?

Causes:

• The server is under a heavy load due to high amounts of traffic.

• Your email privacy settings is marking the email as SPAM.

Resolution:

• Wait 10-15 minutes. Either the E-Practice Record server is running slow or your ISP's server is running slow. Check your email again.

• Check your SPAM folder. If there is no email there, check your email privacy settings. Some email services such as AOL, Hotmail, Yahoo, and many others will mark email as SPAM if it doesn't recognize it. They might also automatically delete SPAM messages. Add passreset@pcdudley.net and pcdudley@pcdudley.net to your white list.

 
6) After successfully logging into  the E-Practice Record™, I enter the information into the Submit an E-Practice Record form and click submit only to be sent back to the login page. Why is this?

Causes:

• Your web browser's cache files are corrupt.

• Your web browser is out dated.

• Your music program's website is opening the E-Practice Record page within frames.

Resolution:

• Clear your web browser's cache. In Internet Explorer, go to the Tools Menu and then click on Internet Options. Delete Temporary Internet Files. In Mozilla Firefox, go to the Tools Menu and click on Clear Private Data.

• Make sure your browser is up to date. Minimum requirements for Internet Explorer is version 5.5.

• Another cause could be because your music program's website is opening the E-Practice Record within frames. Email your music director about this. A temporary work around would be to right click on the link to the E-Practice Record and then click on Open in New Window.

7) My music director says that he/she has NOT received any E-Practice Records. I know that I have submitted them. Why hasn't he/she received them?